Job Description

Careerscape is supporting a client opening for a Remote Live Chat Support Agent. This role focuses on helping customers in real time through live chat, resolving questions quickly and keeping every interaction friendly and helpful.

This is an excellent opportunity for someone who is a strong writer, a fast typist, and interested in building a career in customer support, customer success, or account management.

The Live Chat Support Agent will respond to customer inquiries, troubleshoot issues, and guide users to solutions across multiple chat conversations.

This role is ideal for candidates interested in live chat support, customer service, technical support, or customer success.

Responsibilities

• Respond to customer inquiries in real time through live chat
• Manage multiple chat conversations at once without sacrificing quality
• Troubleshoot issues and guide customers to solutions
• Provide accurate product, service, and account information
• Escalate complex issues to the right team
• Document interactions and update customer records
• Meet response-time, resolution, and satisfaction targets
• Follow support scripts, macros, and brand voice guidelines
• Identify recurring issues and share customer feedback
• Maintain a friendly, professional, and empathetic tone
• Help keep knowledge-base articles and canned responses up to date
• Perform additional customer support tasks as assigned

Requirements

• High school diploma or equivalent required
• Associate's or Bachelor's degree preferred
• 0-2 years of experience in customer service, support, or related roles
• Excellent written communication and grammar skills
• Fast and accurate typing of 45 or more words per minute preferred
• Ability to multitask across several conversations at once
• Comfortable using chat, help desk, and CRM tools
• Patient, empathetic, and solution-oriented
• Ability to work independently in a remote environment
• Reliable high-speed internet connection

Benefits

• Fully remote work flexibility within the United States
• Competitive entry-level compensation
• Medical, dental, and vision insurance
• Paid time off, holidays, and sick leave
• 401(k) retirement savings plan
• Paid training and onboarding
• Career growth into Senior Support Agent, Customer Success Specialist, or Support Team Lead roles
• Performance-based bonuses
• Professional development and certification assistance
• Collaborative and supportive team environment

Job Type: Full-Time | Work Type: Remote | Industry: Customer Service | Experience: Entry

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